Refund & Return Policy

You may cancel an order free of charge any time before it is dispatched — call or WhatsApp us with your order number. If you already paid by card, the full amount will be refunded to the original card.

Please inspect your unit when it is delivered. If it arrives damaged or does not power on, tell us within 48 hours of delivery with your order number (photos help). We will repair, replace, or refund it in full — including any delivery charges — at no cost to you.

If you change your mind, you may return an unused unit in its original, complete packaging within 7 days of delivery. Once we receive and inspect the unit we will refund the product price; return transport costs are borne by the customer. Units that have been used, installed, or are missing packaging or accessories cannot be returned under change of mind — but warranty service always applies to genuine faults.

Faults appearing within the 1-year warranty period are handled by our local service team — repair first, replacement where repair is not practical, and a refund where neither is possible. Contact us with your order number or invoice to start a claim.

Card payments are refunded to the original card via PayHere. Cash and bank-transfer payments are refunded by bank transfer to an account in the customer's name. Refunds are processed within 7 working days of approval; card refunds may take additional days to appear depending on your bank.