Terms & Conditions

This website, https://dryair.lk, is operated by DRYAir Dehumidifiers (“DRYAir”, “we”, “us”), 112 Lauries Rd, Colombo 00400, Sri Lanka. By placing an order through this website, by phone, or via WhatsApp, you agree to these terms.

All products are subject to availability. Product images are for illustration; minor variations in appearance may occur between production batches. Specifications shown are the manufacturer's rated figures measured under stated test conditions (typically 30°C at 80% relative humidity); real-world performance varies with room conditions.

Where a product is marked “coming soon”, reservations made via WhatsApp are expressions of interest and do not form a binding sale until we confirm price and availability with you.

All prices are in Sri Lankan Rupees (LKR) and include applicable taxes unless stated otherwise. Prices may change without notice; the price confirmed at the time your order is accepted is the price you pay.

We accept: Visa/Mastercard online via PayHere (a PCI-DSS compliant payment gateway — we never see or store your card details), Cash on Delivery, cash in person, and bank transfer. Card payments are processed at the time of order; COD orders are paid on receipt of goods.

After you place an order we will contact you by phone to confirm the order and delivery details before dispatch. We reserve the right to decline or cancel an order — for example where stock is unavailable or a price was displayed in error — in which case any amount already paid will be refunded in full.

We deliver islandwide in Sri Lanka. Typical timelines are 1–2 working days within Colombo and 2–4 working days elsewhere, counted from order confirmation. Timelines are estimates, not guarantees. Please inspect your unit on delivery and report any transit damage to us within 48 hours.

Units carry a 1-year manufacturer warranty from the date of delivery, backed by DRYAir's local service team. The warranty covers manufacturing defects under normal household or stated commercial use. It does not cover damage from misuse, unauthorised repair or modification, power surges, flooding, or normal wear such as filters. To make a warranty claim, contact us with your order number or invoice.

Our returns and refunds process is described in our Refund & Return Policy, which forms part of these terms.

Nothing in these terms excludes liability that cannot be excluded under Sri Lankan law, including your statutory consumer rights. Otherwise, our total liability in connection with an order is limited to the amount you paid for that order, and we are not liable for indirect or consequential losses.

These terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka, and any disputes are subject to the jurisdiction of Sri Lankan courts.